Cancellation & Refund Policy
At Swadhu Foods, every masala blend, millet mix, and healthy laddoo is prepared in small artisanal batches with zero preservatives. Your satisfaction and safety are central to everything we craft.
Last Updated: August 2026
Pre-Dispatch Cancel
100% full refund before parcel courier dispatch.
5–7 Day Refunds
Automated return to your original source bank/UPI account.
Freshness First
Small-batch FSSAI compliant food safety standards.
Order Cancellation Policy
We know plans can change! You can cancel your order free of cost at any time before it is dispatched from our facility.
- Pre-Dispatch Cancellation: If you notify us within 12 hours of order placement (or before dispatch), we will cancel the order immediately and issue a 100% refund to your original payment method.
- Post-Dispatch Cancellation: Once an order has been handed over to our courier partners (after shipping confirmation with tracking ID), cancellations cannot be accepted due to the perishable nature of food items.
Returns & Exchanges (FSSAI Food Safety Compliance)
In accordance with FSSAI regulations and food hygiene standards, food products cannot be returned or exchanged once opened or consumed, unless there is a verified manufacturing defect or damage in transit.
Eligible Scenarios for Refund or Free Replacement:
- Package arrives physically damaged or crushed in transit.
- Outer safety seal is tampered with or broken upon arrival.
- Wrong product or variant was delivered.
- Product delivered has passed its recommended expiry date.
How to File a Claim (Step-by-Step)
If your order arrives damaged or incorrect, please follow these simple steps to request a resolution:
Photo / Video Proof
Take clear photos or a short unboxing video showing the outer shipping box label and damaged pouch.
Contact Support
Notify us within 48 hours of delivery via Email or WhatsApp with your Order ID.
Instant Resolution
Upon 24-hour verification, we immediately send a fresh free replacement or initiate a full refund.
Refund Timelines & Payment Methods
| Payment Method | Refund Mechanism | Processing SLA |
|---|---|---|
| Prepaid (UPI / GPay / Razorpay) | Original UPI Account | 24 – 48 Hours |
| Credit / Debit Cards | Original Issuing Bank Account | 5 – 7 Business Days |
| Net Banking | Original Source Bank Account | 3 – 5 Business Days |
| Cash on Delivery (COD) | NEFT / Bank Transfer via Customer Provided Bank Details | 3 – 5 Business Days after Bank verification |
Non-Refundable Circumstances
Refunds or replacements will not be issued in the following scenarios:
- Inaccurate or incomplete delivery address / pincode provided during checkout.
- Consignee unavailable after 3 consecutive delivery attempts by courier partners.
- Damage caused due to improper storage after delivery (e.g., exposing open packages to moisture or direct heat).
- Claims submitted after 48 hours of delivery confirmation.
Need Assistance With Your Order?
Our customer care team is available Monday through Saturday (9:00 AM – 7:00 PM IST) to assist with cancellations, damages, or refund queries.